FAQ | Straight Answers About Automation & CRM | ScalePlus
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Straight answers.

The things people actually ask before working with us — including the ones with awkward answers. If yours is not here, ask us directly.

What does ScalePlus actually do?
We build the systems that run the repetitive parts of your business — lead capture, follow-up, booking, payments, reporting — and wire them into one place. Sometimes that is a single automation. Sometimes it is a full operating system. We map your process first, then build only what earns its keep.
How much does it cost?
It depends on what you are automating, so anyone quoting before asking questions is guessing. Broadly: a single workflow is a short project, a full system build is measured in weeks, and ScalePlus CRM is ₱999/month. The more useful question is what the manual version costs you today — if a process eats ten hours a week, that number is your budget.
How long does a build take?
A single automation can be live in days. A full system build is usually a few weeks, because the mapping matters more than the wiring. We would rather ship one workflow that works next week than promise everything in a month and deliver a half-configured mess.
Do I own the accounts and the data?
Yes — in your name, from day one. The CRM, the domain, the API keys, all of it. Plenty of agencies keep the keys and rent your business back to you. If we ever part ways, you keep the machine and everything in it.
What if I want to leave?
You export your data and keep your accounts. No lock-in, no contract holding you in place. We would rather you stay because the system works than because leaving is painful.
Do you only work with businesses in the Philippines?
No — we work with clients worldwide. We are based in Dumaguete, so we know how business actually runs here: customers paying by GCash, leads arriving on Viber and Messenger, marketplaces like Shopee and Lazada. That local knowledge is an advantage, not a limit.
What tools do you work with?
Whatever you already use. GoHighLevel, Shopify, Gmail, WhatsApp, Instagram, Xendit and PayMongo are common. Over a thousand apps connect through Zapier, Make and n8n, and anything with an API we wire by hand. You should not have to change tools to get organised.
Do I need to be technical?
No. If you can describe how your business works, that is enough — the mapping is a conversation, not a spec document. We hand over documentation and training, and anything that needs a technical person to run is something we have built wrong.
What happens in the free audit?
We map how a lead currently travels through your business, find where things drop, and tell you what to automate first. It takes about 30 minutes and there is no card involved. You get the plan whether or not you hire us.
What if automation is not right for my business yet?
We will tell you. Some things should stay manual, and some businesses are not ready — if you close a handful of deals a month and your spreadsheet is working, keep the spreadsheet. An agency that says yes to everything is selling hours, not outcomes. You will hear it from us early, while it still saves you money.
What happens when something breaks?
It will. Platforms change APIs, forms get renamed, staff edit templates. That is why we do not treat a build as one-time — someone has to notice and fix it. We monitor what we build and you have a person to call, not a ticket form.
Do you do one-off projects, or only ongoing work?
Both. A small, single-workflow build is a good way to see how we work before committing to anything bigger — and honestly, it is how we would want to be sold to. Retainers make sense once the system is genuinely load-bearing, not before.
Is my customer data safe?
Your data lives in your accounts, not ours. We follow the Philippine Data Privacy Act and GDPR where it applies, and we do not move your customer list anywhere you have not agreed to. Full detail is in our privacy policy.
How is this different from hiring a VA?
A VA does the work; a system means the work does not need doing. They are not rivals — most clients end up with both, and the VA stops copying data between apps and starts doing things only a person can do.

Still wondering?

Book a free audit and ask us anything. We will tell you what to automate first — including when the honest answer is “not yet”.

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